This website allows you to browse and subscribe to any of
our titles in moments - backed by Mortons' safety and quality
assurance.
• If this page does not help - please do contact us
Frequently Asked Questions
RENEWAL-SPECIFIC QUESTIONS
• My subscription data online is not correct
• I've just renewed, but it is not showing online
• I'm missing an issue
• Can I change my address?
GENERAL FAQ
How secure is the site?
Do you use cookies?
How do I enable 'per-session' cookies?
I'm having problems completing my order online, what should
I do?
Can I buy back issues?
Can I cancel or change my subscription?
What offers do you have available?
What are offercodes?
What is a 'Bookazine' exactly?
I'm sure I've seen the publication at a different price elsewhere,
which is correct?
How can I check my renewal information?
Can I pay by Direct Debit?
Can I pay by phone / post?
Privacy
Delivery
Terms & Conditions
Contact Us
Some advice about shopping online...
My subscription data online is not correct
The on-line renewal system only holds just over 2 years worth of history, so some older or longer length subscriptions may not appear.
If a subscription is missing from your 'my subscriptions' list:
• If it is new (i.e. within the last week) - it may not appear online yet - please allow up to 10 days for our system to show new orders.
• if your subscription is older than 2 years - it may not appear. You are welcome to call us on 01507 529529 during office hours to check your orders in person.
• If you have a current subscription, but it is not showing on-line, please let us know.
I've just renewed, but it is not showing online
The information held on-line is updated on a weekly basis. However, in some circumstances it may take up to 14 days for new orders to appear within your orders screen. Please allow time for new or renewed orders to appear, but if you have a question on an order - please do give us a call - or use the on-line contact form
I'm missing an issue
On selected titles, you can now request a missing issue to be re-sent. There are some basic limitations: You may only request up to the last three issues to be resent, and the system will only allow a certain number of requests per year. if you find you are having regular issues going missing - please contact us right away, and we can arrange a trace on your magazine.
To use the service, simply click the 'Missing Issue' button - and select the issue you are missing. on the second page, please enter your email address as confirmation and click send. That's it! Your issue will be posted out to you next working day.
** For titles not in the missing issue service, please contact us if you have not received your copy in time.
If your address details are incorrect:
• Please complete the change of address form - or call us on 01507 529529 during office hours to update your personal details.
• If you have recently submitted a change of address - it may not appear online immediately. Please allow up to 14 days for change of details to appear.
SECURITY
This site is secure.
We only need the above details to find your existing subscription details.
The only option you have online is to renew a subscription. If you wish to change your details or suspend or change a current subscription, please login, and then select 'Contact Us' from the menu.
(If you cannot login, you can use the general enquiry form HERE)
The only details we will show you is the first part of your address and your current orders. Should someone else attempt to login using your customer ID and surname, the only option they could do is to renew your subscription for you.
We take security very seriously. If you feel you have a question on anything about our site and the renewal process - please do let us know.
Call: 01507 529529 For our customer services team, or email 
This entire site is on a 128-bit secure server,
offering up to 128-bit encryption while you browse. The payment part of our site - where you enter your card details - is in 256bit High Grade encryption. This can cause problems on some older browsers.
THIS
SITE USES COOKIES
Cookies are small text files created by a site and stored
on your computer to tell the website information about
you. The cookies on this site store the basket information
for any orders. If you have tried to change the POST AREA
and nothing has happened - or you have clicked 'Subscribe'
on a title and the next page showing the shopping cart
says £0 total - then your computer does not
have cookies enabled.
TO ENABLE 'PER-SESSION' COOKIES
These are perfectly safe, and many sites require them
to work properly.
From a Windows machine using Internet Explorer:
Click on TOOLS from menu bar
Click on INTERNET OPTIONS
Click on the SECURITY tab
Click on the CUSTOM LEVEL button on the page.
You will now see a list of options. Scroll down using the
slide bar on right and find the COOKIES section.
There are two cookie options, 'store on computer' and 'per
session'.
BOTH are safe, but if you want to be extra cautious,
just enable 'per-session' cookies.
Click OK - you will see a confirmation box - Click OK.
Click OK on final page and go back to our INDEX page
and try your order again.
Q: Still having technical problems using the site?
Please call us to place your order. Do not send your order
by plain text email. It is also not recommended you fax credit card details.
OR: During office hours to order by phone, you can
call us on +44 (0)1507 529529
• For technical problems / error messages / site problems,
you can call the New Media Department during office hours
on: 01507 529241/2
Q: Can I buy back issues?
A: Not from within this secure area - but you can from our sister website - www.classicissues.com
For a FULL INDEX of back issues:
They are located on our sister website, classicissues.com.
We have more than 1400 Motorcycle and Scootering back issues
and over 500 Heritage issues, as well as thousands of road
tests and service sheet copies available. (Visit
classic issues now).
SUBSCRIPTIONS
Can I cancel or change my subscription?
You can cancel a subscription at any time, however there are no refunds offered except in certain exceptional circumstances.
You may transfer a subscription to a different title for any unposted copies. Please contact us for further details. There is no cost for transferring titles.
Offers & Prices
Offers.
From time-to-time, we may promote special offers for subscriptions.
These will be promoted on the front page of this site, or
on the detail page for each magazine.
Offers are valid ONLY while shown on this site and may be
limited to UK residents only. Where free gifts are offered
with subscriptions, these gifts are normally posted out within
4-8 weeks, but may arrive sooner.
Mortons reserve the right to
exchange the gift offered for one of similar or greater value
without notice. Offers are subject to availability.
OfferCodes
We will sometimes offer special rates or discounts to customers via our magazines, or by a direct mail to our existing customers. In this letter will be an OfferCode - a bold code that will allow you access to a special offer not available to the public.
When you renew your subscription, enter the code you have been given to see the special offer and take advantage of it online.
WHAT IS A BOOKAZINE?
'Bookazine' (A hybrid of a Book and a Magazine) is a term we have created to describe a glossy, A4 perfect bound (stitched paged) one-off product. Bookazines generally are between 116 and 132 pages, and are all printed on very high quality thick paper, with a glossy cover.
Bookazines are specialist titles covering an area or genre, which also contain a small percentage of advertising to make the product more affordable - hence the low £6.99 cover price and free postage.
Bookazines are sold exclusively online by Mortons Media Group - and from W H Smith stores in the high street.
Prices
Prices shown on this website supersede any other prices listed
elsewhere. Some offers are limited to this website only.
PAYMENT METHODS EXPLAINED: PHONE / ONLINE / POST
We understand some people can be nervous about buying online. Buying online can be safer then going to a shop - but there are some things to watch out for, such as secure sites, and that you trust the company / site you are buying from. (i.e. do they have clear contact information)
Mortons Media Group Ltd - as well as being trusted UK publishers, have been trading online since 1996. We pride ourselves in offering a secure and easy online buying process.
If however, you would like to buy an item you see on any of our sites by another method, here's how to do it:
• By phone:
Simply call 01507 529529 from Monday to Friday 9am - 5pm.
State which website you've seen the item on, and what you'd like to buy
• By post:
You can pay by cheque, postal order or even post in your card details on a form to pay for an item.
Cheques should be made out to: Mortons Media Group Ltd
Post to:
Classic Magazines
Mortons Media Group Ltd
Media Centre
Morton Way
Horncastle
LN9 6JR
Don't forget:
1. Your full details (+ telephone number in case of a problem)
2. Product or item(s) you wish to order
3. Optional delivery address
4. Your payment.
• WE DO NOT RECOMMEND YOU EMAIL US WITH PAYMENT (credit card) INFORMATION. EMAIL IS NOT A SECURE SYSTEM. WE ALSO DO NOT RECOMMEND USING A FAX TO SEND CREDIT CARD DETAILS.
Privacy policy
Mortons Media values your privacy highly. Please take a moment
to read our privacy policy and how Mortons conforms to the
new anti-spam legislation.
CLICK HERE
Delivery
• If you're having trouble finding a current
issue of your favourite magazine, order a copy post
free (UK/Eire) from this site and we'll promise it's posted out within 48 hours, subject to our friends at Royal Mail first-class
service. Order before 3pm Monday to Friday. All other times
we'll post it out next working day first-class guaranteed.
Subscriptions are generally posted out on 2-7 days before their on sale date as shown
on each magazine's detail page. If you are still unsure as
to when your copy is due, or if a copy is late/missing, please
call 01507 529529
Binder orders: Please allow up to 28 days for delivery. We
will post out binder orders as soon as possible.
Terms & conditions
To read our terms & conditions, please CLICK
HERE
Contacting us
To contact us CLICK HERE
 Expert
advice for everyone
If you've used the internet, you've probably had the experience
of unwanted emails or intrusive popup adverts. You might
have suffered a virus attack or been the victim of online
fraud.
This is why HM Government and leading businesses have worked
together to create Get Safe Online, www.getsafeonline.org.
This website will help individuals and small businesses protect
themselves against internet threats such as viruses, spam,
spyware and online fraud.
Get Safe Online contains nearly 100 articles including advice
for small business owners and parents. It has been written
for normal people not computer geeks.
The team behind the site includes HM Government, BT, Dell,
eBay, HSBC, Lloyds TSB, MessageLabs, Microsoft, the National
Hi-Tech Crime Unit, securetrading and Yell.com.
Visit www.getsafeonline.org
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